Transferring Your Phone Number to Mangomint

You can transfer (port) your phone number from another carrier to Mangomint.

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Before you begin

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Before you transfer your phone number to Mangomint, please review and complete the following:

1. Verify your business if you haven't already. You cannot transfer your number until you verify your business.

2. Review our Transferring Phone Numbers Basics.

3. Reach out to your current carrier and confirm the number you're transferring is unlocked, portable, and you have the correct porting PIN.

4. If you need to use your number to receive verification codes or one-time passwords (OTP) via text message, you will no longer be able to receive these once your number is transferred. We recommend switching any multi-factor authentication methods (MFA) from text messages to an authenticator app before transferring your number.

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Here's what you'll need

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You will need the following information to transfer your phone number to Mangomint:

• Current carrier

• Account type (Business or Individual)

• Account number

• Name, email, and address of the authorized representative for the number. This information must match what appears on your current carrier's phone bills, or your transfer request may be rejected.

• Primary phone number on the account. This may be different from the number you're transferring.

• Porting PIN. We recommend contacting your current carrier to confirm your porting PIN, as it may be different from the last four of your SSN.

• Recent billing statement (PDF or image) dated within the last 30 days. If your current carrier does not provide billing statements, you must upload a document or image that shows proof of account ownership. This document should include information such as the number you're transferring and your name and email address.

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Transferring your phone number to Mangomint

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To transfer your phone number to Mangomint, you must be an Admin user. Open the Settings app and go to Business Setup > Phone Numbers.

Select Port my phone number from the three-dot menu to begin your transfer request.

Once your transfer request is submitted:

• The authorized representative you specified will receive an email from the Twilio Onboarding Team (our carrier partner). This email will contain a link to a Letter of Authorization (LOA) that they must sign to complete the transfer request.

• You and all Admin users in your account will receive email updates as your request moves through the transfer process. You can also track the status of your transfer request by opening the Settings app and going to Business Setup > Phone Numbers > Manage settings.

• Before your confirmed transfer date, make sure you deregister your phone number from iMessage if your previous phone was an iPhone. If you do not deregister your number from iMessage, you will not be able to receive texts from iOS devices. Any inbound texts from iOS devices will be lost.

On your confirmed transfer date, the transfer will take place at 8 PM. Please let us know if you prefer a different time.

You will be notified when the transfer is complete. There may be a delay of up to three business days before text messages are enabled for the number you transferred. During this time, you can continue using your previous Mangomint number to send and receive text messages.

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Canceling a transfer request

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After submitting a transfer request, you can cancel it if needed. Transfer requests can only be canceled up to two business days before the confirmed transfer date.

To cancel a transfer request, you must be an Admin user. Open the Settings app and go to Business Setup > Phone Numbers.

Select Cancel port request from the three-dot menu. Once the transfer request is canceled, you can resubmit it if needed.