FAQ: Online Booking

If your services or staff members aren’t displaying in online booking, or if your services and staff members are showing different availability in online booking than expected, try the following troubleshooting steps:

• Make sure the services are enabled in online booking.

• Make sure there are staff members assigned to the services.

• Make sure the assigned staff members have available work hours.

• Make sure the assigned staff members are enabled in online booking.

• Make sure any required resources are available.

• Check if the Avoid gaps between appointments setting is enabled, which can affect a staff member's availability in online booking. For example, only the first and last times in the staff member's schedule may be available.

• Check if the service category is only available in online booking via a direct link.

If you need further assistance after following these troubleshooting steps, please reach out to chat support.

Yes, you can enable or disable specific services or staff members in online booking.

• Enable or disable services in online booking

• Enable or disable staff members in online booking

• Enable or disable specific services in online booking for a staff member

Yes, you can require a credit card in online booking and require a deposit in online booking.

When creating or editing a service, you can add a description that will be visible in online booking.

Yes, you can allow clients to join the waitlist in online booking.

Yes, you can block a client from online booking.

The wording shown in your online booking can change, depending on whether you use the following features and settings:

• Allowing clients to book group appointments online

• Allowing clients to book group services online

• Allowing clients to book services online that require two staff members

The table below outlines the wording used, depending on which features and settings are enabled.

If you have any couples services that use the Requires two staff members setting, learn how you can switch those services to group services instead.

If you have any questions about the wording in your online booking, including if you want to change your wording or update your custom wording that was previously set up, please reach out to chat support.

You can track booking conversions with Google Ads and Meta by setting up a redirect page. For Meta, instead of setting up a redirect page, you can also add your Meta Pixel ID to Mangomint for easier and more advanced tracking.

To track booking conversions with a redirect page, you will need to create a Thank you for booking page (e.g. /thank-you) that lives on the same domain as your website. Then, reach out to chat support and provide us with the URL for this page. We can then set this URL as your redirect page, where visitors are redirected after they successfully book online.

• In Google Analytics, you can configure a conversion event based on visits to your redirect page. Because this conversion event lives on the same domain, the entire visitor journey, including their original source, will be visible in Google Analytics.

• You can add tracking pixels (including Meta tracking pixels) to your redirect page as needed to track conversions.

Conversion tracking works on both desktop and mobile devices, even if your online booking opens in a separate browser tab. If your online booking opens in a separate browser tab, add the same tag to both the initial landing page and your redirect page, and the conversion tracking will work as expected.