FAQ: Campaigns

Learn more about client eligibility for marketing messages, including marketing messages sent via campaigns or flows.

If a client unsubscribes from an email campaign, they will still receive automated messages since automated messages are sent from a different domain. If a client manually marks your email campaigns as spam, or if their email server automatically marks your email campaigns as spam, the client will be automatically unsubscribed from your email campaigns only, not your automated messages.

If a client unsubscribes from a text message campaign, they will still receive automated messages since automated messages are sent from your local phone number instead of your marketing phone number.

To cancel a scheduled campaign, select Cancel from the "..." menu. When a scheduled campaign is canceled, it is changed to a Draft status.

Yes, you can use the Campaigns app instead of the Mailchimp integration. You can also use both if needed.

The Flows app is also available and allows you to send marketing emails and text messages to clients.

Yes, you can send email campaigns from a custom email address.