FAQ: Phone Calls & Texting

You can transfer (port) your phone number from another carrier to Mangomint to use for phone calls. However, you will still need Wi-Fi or mobile data to make and receive calls through Mangomint. Mangomint does not provide a cell service plan; you will need to use Wi-Fi or mobile data.

After enabling staff members for phone calls, you can see a list of staff members who are currently available to make and receive calls.

When a phone call is made or received in Mangomint, Admin users and staff members who have the Can make and receive calls permission enabled can view details about the live call, including the client's name and which staff member they are speaking with.

Yes, multiple staff members can be on calls at the same time. If one staff member is on a call, other staff members' phones can still ring if another call is received.

Calls cannot be forwarded or transferred to another line, phone number, or staff member.

Calls cannot be made or received using an iPad or tablet. Calls can only be made and received using the Mangomint mobile app on a phone.

Admin users can block phone numbers, which can be helpful for phone numbers that are spam calling you or sending you spam text messages.

To block a phone number, select Block phone number from the "..." menu when viewing the conversation. This will block the phone number from calling and texting you. However, this will not prevent calling or texting that number from Mangomint.

Yes, you can set up an automatic reply for text messages. Clients will receive this automatic reply if they text you or if they respond to one of your automated texts, including flow text messages sent from your marketing phone number.