Transferring Your Phone Number to Mangomint

After completing your phone call application, you can transfer (port) your phone number from another carrier to Mangomint if needed.

Once your number is transferred to Mangomint, it will be used for:

• Phone calls

• Text messages

• Automated text messages

• Non-marketing flow text messages

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Before you begin

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Before you transfer your phone number to Mangomint, please review the following information.

Once your phone number is transferred to Mangomint:

• You will need Wi-Fi or mobile data to make and receive phone calls and send and receive text messages in Mangomint.

• You will no longer be able to use your previous carrier for phone calls and text messages. If you transfer your landline number to Mangomint, you will no longer be able to use your landline phone once the transfer is complete.

• You will no longer be able to receive one-time passwords (OTP) or verification codes via text message. If you need to receive these codes, we recommend switching your multi-factor authentication methods (MFA) from text messages to an authenticator app before transferring your phone number to Mangomint.

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Here's what you'll need

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You will need certain information about your phone number to transfer it to Mangomint, including:

• Current carrier

• Account number

• PIN. We recommend contacting your current carrier to confirm your PIN, as it can be different from the last four of your SSN.

• Recent billing statement (PDF or image). If your current carrier does not provide billing statements, you must upload a document or image that shows proof of account ownership. This document should include information such as the number you are transferring and your name and email address.

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Transferring your phone number to Mangomint

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To transfer your phone number to Mangomint, open the Settings app and go to Business Setup > Phone Numbers.

Select Port my phone number from the "..." menu and enter all of the required information.

Once you’ve submitted your transfer request:

• You will receive an email from the Twilio Onboarding Team (our carrier partner). This email will contain a link to a Letter of Authorization (LOA) that you must sign to complete your transfer request.

• The Mangomint team will notify you when your transfer date is confirmed.

You can track the status of your transfer request by opening the Settings app and going to Business Setup > Phone Numbers > Manage settings.

Once your transfer request is complete:

• Phone calls will be enabled for the number you transferred.

• There may be a delay of up to three business days before text messages are enabled for the number you transferred. During this time, you can continue using your Mangomint number to send and receive text messages as you normally would.

• If your previous phone was an iPhone, you will need to deregister your phone number from iMessage to receive text messages through Mangomint from iOS devices.

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Canceling a transfer request

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After submitting a transfer request to port your number to Mangomint, you can cancel the request if needed. Transfer requests can only be canceled up to two business days before the confirmed transfer date.

To cancel a transfer request, select Cancel port request from the "..." menu. Once the transfer request is canceled, you can resubmit it if needed.