Service and Product Commission
To adjust service and product commission settings for a staff member, open the Staff Members app and select the staff member. Select the Compensation tab. You must be an Admin user to adjust a staff member’s compensation settings.
Learn more about how commission is calculated with service customizations.
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Basic service commission is calculated as a percentage of service sales (after discounts). The default percentage will be used for all services performed by this staff member.
You can also set different commission percentages for specific services by going to the Services tab and selecting Additional options.
Enter a flat amount or a percentage that will only apply to this staff member and service.
Link copiedSliding Scale Service CommissionLink copied
With sliding scale service commission, the percentage depends on the amount sold. This allows you to set multiple percentages for the staff member based on different tiers.
To calculate sliding scale service commission, select Zero-based or Progressive.
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With Zero-based, the percentage for the highest tier that the staff member reached will be applied to the entire service total for the payroll period.
Based on the tiers shown in the image above, if the staff member sold $4,000 during the payroll period, their commission would be 50% ($2,000).
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With Progressive, the percentages are only applied to their respective tiers.
Based on the tiers shown in the image above, if the staff member sold $4,000 during the payroll period, their commission would be the following:
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Product commission is calculated as a percentage of product sales (after discounts). The default percentage will be used for all products sold by this staff member.
You can also set commission overrides for specific product categories and products. The system will use the most specific percentage available.
For example, in the image below, the Signature Shampoo is part of the Body care product category. Because it has a product-specific rate of 8%, the staff member will earn 8% commission instead of 12%. Any product that does not have a product category or product commission override will use the default percentage.
Learn how you can allow non-service providers (such as front desk staff) to be assigned to product sales.
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