Receiving Phone Calls

Phone calls can be received directly through the Mangomint iOS app.

When a phone call is received, a staff member’s phone will ring if they:

• Have the Can make and receive calls permission enabled in Staff Member settings.

• Are available for phone calls.

• Are logged in to the Mangomint iOS app.

Staff members can receive desktop notifications when a phone call is received, which can be helpful for front desk staff members.

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Answering phone calls

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When a phone call is received, the caller’s phone number is displayed. If the phone number matches an existing client, the client’s name is also displayed.

Once one staff member answers the phone call, all other staff members’ phones will stop ringing.

When the phone call is answered, staff members can tap More > Open in Mangomint to open the call in the Mangomint iOS app.

Once the call is opened in the Mangomint iOS app, different call actions are available, including:

• Profile: This button is available for existing clients and allows the staff member to view the client’s details while on the call.

• New client: This button is available for non-clients and allows the staff member to create a new client profile while on the call.

If you navigate away from the call and need to go back to it, tap the phone icon.

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Missed phone calls

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When a phone call is missed, it will go to voicemail.

• Staff members can receive notifications when phone calls are missed and voicemails are received.

• A conversation will be considered open if a phone call is missed or a voicemail is received. Learn more about open conversations.

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Sending phone calls to voicemail

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In addition to missed phone calls going to voicemail, phone calls will also go to voicemail if:

• There are no staff members available for phone calls.

• The phone call is declined on at least one staff member’s phone.