Collecting a Tip on a Zero-Balance Sale
If you have a sale with a $0 balance, you can still collect a tip via credit card. A zero-balance sale may occur if there is no balance due after a client redeems a membership or package.
You can collect a tip on a zero-balance sale via the Front Desk Display or Client Self Checkout.
Link copiedCollecting a tip using the Front Desk DisplayLink copied
To collect a tip on a zero-balance sale via the Front Desk Display, begin the checkout as you normally would.
On the Payments screen, select Collect Tip With Front Desk.
A detailed receipt preview will display to the client on the Front Desk Display. This preview will include all line items and any offers, memberships, or packages that were applied.
The client will select Add a tip.
The client will select either a tip percentage or enter a custom tip amount. Once the tip payment is complete, the sale will be closed.
To customize your tip percentage buttons, open the Settings app and go to Payments & Checkout > Advanced Settings > Tip Buttons.
Link copiedCollecting a tip using Client Self CheckoutLink copied
To collect a tip on a zero-balance sale via Client Self Checkout, begin the checkout as you normally would.
On the Payments screen, select Collect Tip With Self Checkout.
Confirm the client’s phone number on file, or enter a new phone number. Select Send. The client will receive a text message with a link to complete the tip payment. Once the tip payment is complete, the sale will be closed.
To customize your tip percentage buttons, open the Settings app and go to Payments & Checkout > Advanced Settings > Tip Buttons.
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