FAQ: Phone Calls & Texting

Currently, you can only make and receive phone calls using the Mangomint iOS app on an iPhone. Support for Android is coming soon.

Currently, you can only make and receive phone calls if you have one location. Support for multiple locations is coming soon.

When a phone call is made or answered in Mangomint, a phone icon will display in the main menu to Admin users who are using a desktop. This icon lets Admin users easily see when staff members are on phone calls. The icon can be clicked to see details about the call, including the name of the staff member and client.

Admin users can block phone numbers, which can be helpful for phone numbers that are spam calling you or sending you spam text messages.

To block a phone number, select Block phone number from the “…” menu when viewing the conversation. This will block the phone number from both calling and texting you. However, this will not prevent calling or texting that number from Mangomint.

With the Connect add-on, you can send unlimited text messages to clients. If your subscription does not include the add-on, you can still send up to 5 free text messages per month. Your 5 free messages are reset 30 days after you send your first free message.

Yes, you can set up an automatic reply for text messages. Clients will receive this automatic reply if they text you or if they respond to one of your automated texts, including flow text messages sent from your marketing phone number.

Protected Health Information (PHI) should not be sent via text message in Mangomint. Texting is not HIPAA compliant. Learn more about HIPAA Compliance.