Select a topic:
Getting Started
About Mangomint
Introduction to MangomintHIPAA ComplianceUsing Mangomint with a Booth Renter or Hybrid Model
Setting Up Your Account
Switching to MangomintSetup Guide for Admin UsersSetup Guide for Non-Admin UsersMarketing Options in Mangomint
Mangomint Basics
Learning the Basics in MangomintAdding Notes in Mangomint
Calendar & Appointments
Calendar
Calendar BasicsCalendar Colors & Appointment IconsCalendar Display PreferencesScheduling OptionsCancellations & ReschedulingLink Your Mangomint Calendar to Your Apple or Google Calendar
Appointments
Create an AppointmentEdit an AppointmentCancel or Delete an AppointmentEnforce Your Cancellation PolicyRepeating AppointmentsPrint a Client's Appointment Details
Express Booking™
Set Up Express Booking™Use Express Booking™What happens after an Express Booking™ link is sent?FAQ: Express Booking™
Group Booking
Enable Group BookingCreate a Group Booking from the CalendarCreate a Group Booking from Existing AppointmentsCreate a Group Booking from Online BookingUpdate an Existing Group BookingCheck In and Check Out a Group BookingFAQ: Group Booking
Resources
Understanding Resources and Resource GroupsCreating ResourcesAdding Resource Requirements to ServicesViewing Resources on the CalendarSetting Up Services with Limited AvailabilityCreating Services that Do Not Require Staff MembersFAQ: Resources
Intelligent Waitlist
Viewing the WaitlistAdding and Finding Waitlist EntriesAllowing Clients to Join Waitlist in Online BookingBooking an Appointment from the WaitlistSetting Up Waitlist Automated Messages
Virtual Waiting Room
Using the Virtual Waiting RoomClient Self Check-In
Time Blocks
Create a Time BlockCreate a Repeating Time Block
FAQ: Calendar & Appointments
Sales & Checkout
Sales & Checkout Basics
Check Out an AppointmentStart a Checkout Without an AppointmentCheck Out Appointments TogetherSplit Services into Separate CheckoutsApply a Discount During CheckoutUsing a Barcode Scanner to Scan Products During CheckoutAdd a Surcharge or Fee to Every CheckoutSave a Checkout for LaterDiscard an Existing CheckoutChange the Service Provider on a Closed SaleSending and Printing a Client ReceiptNavigating the Sales App
Tips/Gratuity
Adding and Splitting TipsCollecting a Tip on a Zero-Balance SaleAssigning Tips for Assistants or Resource-Only ServicesFixing an Unassigned Tip on a Service SaleFixing an Unassigned Tip on a Gift Card or Package SalePaying Out a Staff Member's Tips in Cash
Refunds & Returns
Completing a RefundResolving a Remaining BalanceRefunding a Single PaymentRefunding a Deposit or Payment on an Open SaleCompleting a Product ReturnVoiding a SaleFAQ: Refunds & Returns
Payments
Payment Basics
Payment TypesSplit Payments Between Multiple Payment Methods
Payment Accounts
Payment Account BasicsSigning Up for Payment ProcessingSetting Up a Payment Account for a Staff MemberSigning Up for a Staff Member Payment Account
Payment Hardware
Front Desk Display vs. Direct ConnectionFront Desk Display: Hardware Purchase GuideSetting Up Your Front Desk DisplaySetting Up the iPad Kiosk ModeUpdating the Mangomint Mobile App on the Front Desk DisplayConnecting a Card Reader Directly to Your iPhone or iPadCompleting a Test Transaction Using Your Card ReaderTroubleshooting Guide: Front Desk DisplayTroubleshooting Guide: Card Reader
Credit Cards
Taking Credit Card PaymentsTaking Payments with the Front Desk DisplayTaking Payments with a Card Reader Connected to Your iPhone or iPadClient Self CheckoutRequiring a Credit Card in Online BookingManaging Cards on FileBest Practices: Credit Card PaymentsPayment DisputesPayment Processing: Balance & PayoutsPayment Processing: Payout SchedulePayment Processing: Monthly SummariesPayment Processing: Update Account DetailsFAQ: Payment Processing
Deposits
Collect a Manual DepositCollect Deposits with Express Booking™Require a Deposit in Online Booking
Cash Drawer
Taking Cash Payments and Calculating ChangeAdd a New CountAdd a New Pay-In or Pay-OutCash Drawer Daily Closeout
Using Non-Integrated Payment Processors
Advanced Settings: Payments & Checkout
Staff Members
Adding and Inviting Staff Members
Staff Member Notifications
Enabling Desktop Notifications
Staff Member Permissions
Staff Member Work Hours & Days Off
Managing Staff Member Work HoursSet Up Alternating Hours for Staff Members (Bi-weekly Schedules)Set a Day Off for a Staff MemberSet Days Off for Multiple Staff Members
Staff Member Compensation
Service and Product CommissionHourly and Salary CompensationTips Settings for Payroll Processing
Time Clock
Setting Up the Time ClockUsing the Time ClockManaging Time CardsClock In and Out on a Front Desk Device
Resetting Passwords
Archiving a Staff Member
Managing Your Phone Call Availability
Viewing Your Daily and Weekly Totals
Services
Creating Services
Creating a Couples Service
Processing, Finishing, and Buffer Times
Assign Services to Staff Members
Service Customizations
Create Service CustomizationsShow Base Prices for Service CustomizationsCustomize a Service for an AppointmentFAQ: Service Customizations
Deleting Services
Track Services Sold Through Groupon or Other Online Promotions
FAQ: Services
Clients
Client List
Navigating the Client ListAdding and Deleting ClientsMerging Duplicate ClientsExporting Your Client List
Client Details & Timeline
Client DetailsClient TimelineBlock a Client from Online Booking
Client Account Balances
Add to a Client's Account BalanceUse a Client’s Account Balance as a Payment MethodFAQ: Client Account Balances
Client Communication
Viewing ConversationsAdding Internal Notes in a Conversation
Client Portal
Managing Appointments from the Client PortalManaging Memberships & Packages from the Client Portal
Phone Calls & Texting
Enabling Phone Calls
Completing Your Phone Call ApplicationEnabling Staff Members for Phone Calls
Managing Voicemail
Updating Voicemail SettingsListening to Voicemails
Transferring Phone Numbers
Transferring Your Phone Number to MangomintFAQ: Transferring Phone Numbers
Making Phone Calls
Receiving Phone Calls
Sending & Receiving Text Messages
FAQ: Phone Calls & Texting
Web Chat
Enabling Web Chat
Receiving Web Chat Messages
Replying to Web Chat Messages
FAQ: Web Chat
Online Booking
Enable Online Booking
Enable Services for Online Booking
Adding Online Booking to Your Website
Online Booking Setup Guides
Adding Online Booking to a Shopify WebsiteAdding Online Booking to a Squarespace WebsiteAdding Online Booking to a Wix WebsiteAdding Online Booking to a WordPress Website
Add Booking Link to Google Business Profile
Using Direct Booking Links
Adjusting Online Booking Preferences
Adjusting Staff Selection Options in Online Booking
Online Booking from the Client’s Perspective
FAQ: Online Booking
Products & Inventory
Creating Products
Search & Sort Products
Add Inventory Change
Purchase Orders
Add & Manage SuppliersSet Up Products for Purchase OrdersCreate Purchase OrdersReceive a Purchase Order Delivery
FAQ: Products & Inventory
Gift Cards
Selling & Redeeming Gift Cards
Buying Physical Gift CardsSelling Gift Cards When Checking Out an AppointmentSelling Gift Cards Without an AppointmentSelling Gift Cards OnlineApplying Discounts on Gift CardsRedeeming a Gift Card During Checkout
Creating Gift Card Promotions
Adding Gift Cards Sold Outside of Mangomint
FAQ: Gift Cards
Offers & Discounts
Creating an Offer
Applying an Offer
FAQ: Offers & Discounts
Automated Flows
Flows Basics
Creating Flows
Building and Activating a FlowEditing and Deactivating a FlowFlow Message TypesFlow Message PricingClient Filters for Automated Flows
Viewing Flow Details & Statistics
Using Form Responses with Flows
FAQ: Flows
Campaigns
Create and Send Email Campaigns
Duplicate or Delete an Email Campaign
Client Filters for Email Campaigns
View Your Email Campaign Performance
Using a Custom Email Address
Sending Emails from a Custom Email AddressAdding DNS Records to BluehostAdding DNS Records to GoDaddyAdding DNS Records to SquarespaceAdding DNS Records to Wix
FAQ: Campaigns
Memberships
Membership Plans
Create a Service-Based Membership PlanCreate an Account Balance Membership Plan
Membership Agreements
Creating Membership AgreementsSigning Membership Agreements
Client Memberships
Start a New Membership for a ClientFind a Client's MembershipClient Membership StatusesAdjust the Quantities of Remaining Services on a Client’s MembershipSwitch a Client's Membership to the Current Version of the PlanChange the Service Expiration Date on a Client's MembershipResend the Credit Card Email Request for a Client's MembershipPause and Resume a Client’s MembershipCancel a Client’s MembershipTransferring Memberships from a Previous Booking System
Selling Memberships Online
Use a Service-Based Membership During Checkout
Memberships Settings
FAQ: Memberships
Packages
Creating a Package
Selling Packages in Person
Selling Packages Online
Using a Package During Checkout
Sell and Redeem a Package on the Same Day
Manually Adding Packages and Adjusting Package Quantities
Transferring a Package to Another Client
Forms & Charting
Creating & Requesting Forms
Creating Form TemplatesSending Forms to ClientsAdding a Form to an Existing Appointment
Completing Forms
Filling Out Client Forms in PersonUsing Image Markup on a FormSaving Progress on a Form
Managing Form Submissions
Viewing and Downloading Form SubmissionsApproving a Form Submission
FAQ: Forms & Charting
Payroll Processing
Employer Onboarding for Payroll
Signing Up for Payroll as an EmployerCompleting the Employer Onboarding for Payroll
Worker Onboarding for Payroll
Signing Up for Payroll as a WorkerViewing Your Paystubs and Tax Documents
Running Payroll
Adding and Removing Staff Members from Your PayrollPayroll ReportRunning Payroll in MangomintViewing Past Payroll Runs
QuickBooks Payroll Sync
Setting Up the QuickBooks Payroll SyncManually Sync Payroll Data with QuickBooks
FAQ: Payroll Processing
Reports
Available Reports
Staff Reports
Sales Reports
Refunds Reports
Offers Reports
Client Account Balances Reports
Gift Card Reports
Packages Reports
Membership Reports
Payment Reports
Inventory Reports
Business Reports
FAQ: Reports
Apps & Integrations
Managing Your Apps & Integrations
Shopify Integration
Mailchimp Integration
Setting Up the Mailchimp IntegrationSending Emails to Your Clients Using MailchimpSending Emails to Clients with Memberships Using Mailchimp
Webhooks
Webhooks IntegrationDocovia Integration
Doxy.me Integration
WaiverForever Integration
Setting Up the WaiverForever IntegrationCreating Waivers in WaiverForeverCollecting Waivers Using WaiverForever
Gift Up! Integration
Setting Up the Gift Up! IntegrationAdding Gift Up! to Your Website
Mangomint Subscription
Updating Your Mangomint Subscription
Viewing Invoices for Your Mangomint Subscription
Automated Messages
Enabling and Disabling Automated Messages
Customizing Automated Messages
Advanced Settings: Automated Messages
Business Setup
Business Details
Business Hours
Locations
Phone Numbers
Adding and Changing Phone NumbersUsing Multiple Phone Numbers
Logo & Branding
Payroll
Payroll SettingsAdding Payroll Accounts
Advanced Settings: Business Setup
Home
Web Chat

Enabling Web Chat

To enable web chat and customize your web chat settings, open the Settings app and go to Business Setup > Web Chat.

When you enable web chat:

  • If you have already integrated online booking with your website, web chat will be enabled on your website automatically.

  • If you have not integrated online booking with your website, copy your script tag from the Website Integration section and paste it in the HTML header section of your website.

Once web chat is enabled, website visitors can select the chat icon in the lower-right corner of your website to send a chat message. Your chat icon and chat window will use the same logo and branding as your online booking. Learn more about receiving web chat messages.

Link copied
Outside business hours
Link copied

When enabled, if a website visitor sends a chat message outside your business hours, they will see an outside business hours message letting them know your business is closed.

This message can help you set clear expectations for your response time, and it allows website visitors to enter their phone number if they prefer to be contacted directly when the business is open. You can customize your outside business hours message as needed.

To adjust your business hours, open the Settings app and select Business Setup > Business Hours.

Link copied
Show live message previews
Link copied

When enabled, staff members can see a website visitor's chat message as the message is being typed.

Link copied
Allow attachments
Link copied

When enabled, website visitors can attach images to their web chat messages.

Link copied
Welcome message
Link copied

When a new website visitor opens your chat window, they will see a welcome message. You can customize your welcome message as needed.

Link copied
Estimated response time message
Link copied

When a new website visitor sends their first chat message, they will see an estimated response time message that lets them know you typically respond in minutes. This message also allows them to enter their phone number if they prefer to be contacted directly. You can customize your estimated response time message as needed.

Note: 

If a website visitor sends a chat message outside your business hours, they will see your outside business hours message (if enabled) instead of your estimated response time message.

Start a chat with us

Can't find what you're looking for?

with us to talk to a real person and get your questions answered, or browse our on-demand videos.

© Mangomint, Inc. All rights reserved.