Will clients still receive an automated response when they text me?

When you start using the Two-Way Texting add-on, the setting to automatically respond to incoming text messages is disabled. To re-enable this setting, go to Apps > Settings > Automated Messages > Advanced Settings > Text Message Auto-Response. You can customize your automated response as needed.

Can I use multiple phone numbers with Two-Way Texting?

Yes, you can use multiple phone numbers if you have multiple locations.

What if I receive a text message from a phone number that matches multiple clients?

If you receive a text message from a phone number that matches multiple clients, and there are no existing conversations associated with that phone number, the client name in the conversation will be the client whose data was most recently updated in the system.

Is Two-Way Texting HIPAA compliant?

Protected Health Information (PHI) should not be sent via text message in Mangomint. Two-Way Texting is not HIPAA compliant. Learn more about HIPAA Compliance.

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FAQ: Two-Way Texting

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Will clients still receive an automated response when they text me?
When you start using the Two-Way Texting add-on, the setting to automatically respond to incoming text messages is disabled. To re-enable this setting, go to Apps > Settings > Automated Messages > Advanced Settings > Text Message Auto-Response. You can customize your automated response as needed.
Link copied
Can I use multiple phone numbers with Two-Way Texting?
Yes, you can use multiple phone numbers if you have multiple locations.
Link copied
What if I receive a text message from a phone number that matches multiple clients?
If you receive a text message from a phone number that matches multiple clients, and there are no existing conversations associated with that phone number, the client name in the conversation will be the client whose data was most recently updated in the system.
Link copied
Is Two-Way Texting HIPAA compliant?
Protected Health Information (PHI) should not be sent via text message in Mangomint. Two-Way Texting is not HIPAA compliant. Learn more about HIPAA Compliance.

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