When a membership program improves your rebooking and retention, a signed agreement can help protect that income from payment disputes. Below are membership agreement templates for the three most common program types, plus what to customize before clients sign.
Legal considerations for membership agreements
Always have a lawyer in your area review your final agreement before clients sign. Automatic renewal laws vary by state.
These templates can save you drafting time and help you think through your membership options. Each one sets New York as the governing law and has no auto-renewal disclosure or cancellation-notice terms, so add yours.
If clients can buy a membership online, a federal law called ROSCA applies to those recurring charges. As the FTC's March 2026 notice in the Federal Register explains, you need to clearly disclose material terms before taking billing information. You also need the client's express informed consent before charging and a simple way for them to stop recurring charges.
The same notice confirms that a federal appeals court vacated the FTC's amended Negative Option Rule, often called the click-to-cancel rule, in July 2025. The notice is a request for public comment on next steps, so it doesn't create a new rule.
State rules add to this. California's Automatic Renewal Law requires clear renewal terms and the client's affirmative consent before sign-up. It also requires a confirmation clients can keep that explains how to cancel, plus online cancellation for clients who signed up online.
In each template, add these next to the signature line:
Your renewal terms.
The price and billing frequency.
How to cancel.
Then confirm your state's requirements with your lawyer. Pick the template below that matches how your membership works.
Sell memberships and packages
Learn how Mangomint can help seamlessly sell your memberships and packages with intuitive software.
Beauty bank memberships work like a reverse payment plan with a few extra benefits for you and your clients. You can read our guide to beauty bank memberships for more detail.
This template example includes a $100 monthly charge. It also keeps any remaining funds or credits active after the membership ends, subject to your state's gift card laws. Download it and fill in your program's details.
This template example includes a $150 monthly charge and a place to describe the benefits included. It also has an exclusions clause where you can list anything that doesn't qualify.
Get the service-based membership agreement template (PDF)
Free membership agreement
A free membership has no monthly fee, but it still asks for a commitment. Clients agree to a minimum membership period in exchange for member perks.
This template example sets the monthly fee at $0 and the minimum at 3 months. Clients who cancel earlier pay a $50 early cancellation fee.
Get the free membership agreement template (PDF)
How to customize your membership agreement template
Answer these questions as you fill in your template.
What incentives can you offer members to join this agreement?
In a traditional membership, clients commit to regular bookings in exchange for a lower price. Some salons and spas add low-cost perks, such as 10% off services outside the membership or 15% off products.
Are there any exclusions?
List anything that doesn't qualify for member offers, such as specific services or providers.
Where will you track billing and signed agreements?
Choose one place before your first member signs, so your team can check a client's payments and agreement together.
Membership terms to settle before clients sign
Answering these questions in your agreement up front can help you avoid conflict with members later.
Can unused membership credits roll over or transfer?
Your membership style and local laws may affect your requirements here.
How frequently do you want to renew your memberships?
All three templates use a monthly rate. Match your billing frequency to how often clients book the services in your membership.
What kind of commitment will you require?
A commitment period can help discourage one-time sign-ups, but long terms may make clients hesitant to join.
Sugaring studio Swanky Sugar lets its Cookie Club members cancel or pause once per year after 90 days, with a $30 fee to cancel earlier.
How far out do clients need to cancel?
A cancellation window gives you time to plan for the income change and fill the spot.
Among beauty & wellness businesses in Mangomint's aggregate benchmark, 77% have a self-cancellation cutoff set in their cancellation policy. That cutoff marks when clients can still cancel on their own. The templates don't include a cancellation-notice clause, so spell out your membership window just as clearly.
What kind of penalty will you enforce for early cancellation?
Many businesses use a cancellation fee, but it can be hard to collect from clients who stop paying.
The beauty bank and service-based templates include a card-on-file clause. The free template doesn't, so consider adding one if you keep its $50 early cancellation fee.
How will you protect your staff?
If member pricing comes at your providers' expense, you may end up with an unhappy team. Each template has a place for gratuity expectations but no commission terms, so decide how you'll pay providers for member visits.
In Mangomint, staff earn service commission on membership redemptions when members use their services, rather than when the membership is billed. Mangomint also calculates tips at checkout from the applied membership's value.
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Why should salons and spas offer membership programs?
The goal of memberships is to boost booking frequency and reliable revenue for the business.
In Mangomint's Beauty & Wellness benchmark, 55% of businesses have at least one active membership plan. Treat that as a point of comparison, since it shows how widely memberships are offered without measuring how well they perform. Whether one fits your business depends on your book.
If your appointment slots are already full, you may not need a membership at all (a nice problem to have). If you do want help booking up, weigh these factors as you decide on member pricing:
Member pricing shouldn't wipe out an appointment's profit, so adjust your standard prices or member offers if it does.
Regular member visits give clients more chances to add services or products, which can help balance a lower member price.
Recurring bookings can reduce the marketing you'd otherwise need to fill those appointment windows.
Clients considering high-ticket services may look for ways to save, so member pricing can help them choose your business over others nearby.
Some perks cost you little or nothing, such as giving members first pick of openings from your Intelligent Waitlist or member-only parking.
If you need spa or salon software that supports memberships, Mangomint can help with automatic billing and usage tracking. You can also require a signed membership agreement before a membership starts, in person and online. The signed copy is saved in the client's membership details, so your team can find it if questions come up.
A membership agreement, also called a membership contract, is the document a client signs to join your membership program. It sets clear expectations about what members pay and what they get, which can help protect your business if a payment dispute comes up.
What should a membership agreement template include?
Make sure your agreement covers:
The price and billing frequency.
Included benefits and any exclusions.
The commitment period and early cancellation fee.
Renewal terms and how to cancel.
Your cancellation window.
Gratuity expectations for member appointments.
Our membership agreement templates include several of these. You'll need to add renewal terms and your cancellation window yourself.
Do I need a lawyer to review a membership agreement?
Yes, we recommend it. Automatic renewal laws vary by state, and our templates set New York as the governing law. A lawyer in your area can adapt the agreement to your state's rules before clients sign.
How should cancellation and renewal terms work?
Show them clearly before the client signs, and give clients a simple way to stop recurring charges. For memberships sold online, federal law (ROSCA) requires you to disclose material terms before taking billing information and get express informed consent. Some states add their own rules, including California, so confirm yours with your lawyer.
Can clients sign a membership agreement online?
Yes. Mangomint can require clients to sign before a membership starts, whether they buy it in person or online. After signing, clients get an email confirmation with a link to download their copy.
Emily Holzer is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S.
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