You can now save common responses as quick replies and use them in client conversations (e.g. canned responses or snippets).

Quick replies are a simple way to respond faster and more consistently, without having to type the same message over and over again. Quick replies are also shared across your team, so once a quick reply is created, anyone can use it.

Here are some ideas for quick replies you can create:

• Directions and parking instructions

• Pricing breakdowns

• Your late or no-show policy

• Popular treatment recommendations

• A thank you message with a link to leave a review

• Direct booking links

To get started, open a client conversation. Select the bookmark icon in the message box, or type Cmd + B or Ctrl + B.

To learn more, go to the Learning Center

You can now track products used during services and automatically charge clients the correct amount based on units used.

Add your products and unit pricing in your service settings, then enter the quantity used during checkout. The total service price gets calculated based on the quantity used, and inventory updates automatically.

This feature is ideal for scenarios like:

• Neurotoxins used during an injectables service, where the service price depends on the number of units used

• Wefts used during a hair extension installation service, where the service has a set price, but inventory still needs to be adjusted

• Sanitary gloves, syringes, or other backbar products used during services that do not affect pricing

Packages & memberships

You can now also set up packages and memberships to give clients product credits to apply toward future services (e.g. selling 100 units of Botox at a discounted price).

How to get started

Just go to any service in your settings, select the Details tab, and enable the This service uses products toggle. Then, you can go to the Product Usage tab to add any products that are used during that service.

To learn more, watch our Product Usage Deep-Dive, or go to the Learning Center.

You can now update a client's profile directly from their appointment. When a client enters different information in online booking than what's in their client profile (e.g. a new email address), a yellow disclaimer appears in their appointment details. Now, you can select Update client details directly from this disclaimer.

Once you select Update client details, you will be able to review what the client entered in online booking and compare it to what is in their profile. You can select which changes to accept before updating their profile.

This improvement makes it easy to keep client details up to date by allowing you to quickly update client profiles right from the appointment without having to navigate away.

Go to Learning Center

You can now hide prices entirely for individual services in online booking, which is useful if you have services with variable pricing or if you prefer that clients discuss pricing directly with your team.

Here’s how to set it up:

Select a service in the Services app. Go to the Online Booking tab and select Edit.

You will see a new Customize price display setting that allows you to choose between two options:

• Show minimum price: This is the same option that was previously available. If selected, the service price will display as a minimum price (e.g. $100+).

• Hide price entirely: If selected, the service price will be hidden entirely in online booking.

Go to Learning Center

We just released a brand new feature that lets you send mass text messages to specific clients or your entire client list. This is a great way to quickly share your seasonal specials, membership deals, and more.

Here are some fun campaigns you could send:

• Spring specials to everyone on your list

• 20% off discount codes to clients you haven’t seen in 60+ days

• Exclusive product and service discounts to clients with an active membership

You can filter your client list using different criteria such as:

• Client’s attributes (Birthday, tags, etc.)

• Appointment history

• Membership status

• and much more

And surprise! We’ve added 1,000 free marketing credits to your account so you can get started right away 🚀

How to build a text campaign:

• Open the Campaigns app. Click New Campaign > Text message.

• Choose who to send it to—your entire list, or specific clients.

• Create your message with text, emojis, images, and any links.

• Send yourself a test to make sure everything looks right.

• Schedule it for later or send it immediately.

After you send a campaign, view key campaign performance metrics like delivery rates, click-through rates, and failure rates.

How to get started

To get started, visit the Learning Center for step-by-step guidance on setting up a marketing number and sending text campaigns.

This feature uses marketing credits so you can pay as you go or add a credit plan on your Subscription page. To learn more about marketing credit pricing, check out the Learning Center.

You can now see live calls and staff availability on mobile in the Mangomint app. Staff members that have permission to make and receive phone calls will now see a new Live Calls button at the top of the menu screen.

When you tap on Live Calls, you will see a list of all live phone calls. If the client on the phone has an appointment scheduled, you can easily jump to that appointment by tapping on Go to Next Appointment.

You can also see the availability status for all staff who have access to phone calls, making it easy to see who's currently available to answer.

How to get started with phone calls:

The phone calls feature is included in our Connect add-on. To get started, go to your Subscription page to upgrade your plan.

Go to Learning Center