She had 300 clients texting her personal phone. Then she found Mangomint.

Shannon Murray knows what it feels like to be let down by your skin. As a teen, she dealt with painful breakouts. As an adult, red, reactive, and flaky skin replaced them. After years of trial and error, and no real answers, she became a licensed esthetician in 2021 and opened Esthetics With Me in Illinois.

Today, her spa specializes in customized facials, acne treatments, and Brazilian waxing, with a growing team of four certified estheticians.

We sat down with Shannon to hear how she built a client experience rooted in education and care, and how Mangomint helps her deliver it.

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A spa built around the whole experience

From the start, Shannon’s vision for Esthetics With Me went beyond the treatment room. The spa’s philosophy is about guiding clients through their entire skin journey, before they even walk through the door, during every service, and long after they’ve left.

“We are explaining everything in a way that they can understand,” Shannon says. “From the moment that you walk into the spa, with the instructions that we give before you’re even stepping foot here, all the way to checking in on you the very next day.”

That attention to the full client experience is what sets Esthetics With Me apart. The goal is simple: make skin frustrations much easier to navigate.

Growing with Mangomint

As Shannon’s business grew, so did the cracks in her old software. The booking button on her website sent clients to a completely separate site, breaking the effortless experience she was trying to create. And as for communications, things had gotten too personal.

“I was specifically texting people off my personal phone. Three hundred clients had my personal cell phone number,” she says. “And I knew that that wasn’t a great idea moving forward with having employees.”

When Shannon started evaluating new software, she knew she needed something that could grow with her and her team. Mangomint checked every box.

Online booking that lives on your website

The online booking integration was the first thing she noticed. Rather than redirecting clients to a separate site, Mangomint embeds directly on the Esthetics With Me website.

“It integrated beautifully into my website.”

Shannon added her own logo and colors to the booking tool, matching the professionalism of the spa itself and creating an effortless experience for her clients from the beginning. She can customize settings, accept group bookings, and let clients tailor their services with optional add-ons, preferences, and special requests.

Connect for built-in communication

The feature that changed her daily to-dos the most was Connect, Mangomint’s centralized client communication suite. Now, all of her employees can make and receive phone calls, text with clients, and chat online with website visitors, all from the Mangomint app. They can add confidential notes to different conversations and quickly scan a client’s entire communication history from one organized inbox.

Shannon no longer needs to use her personal cell phone to chat with clients, protecting that boundary between Shannon-the-person and Esthetics With Me.

“The text feature is incredible. It solved that quick interaction between clients and keeping it professional.”

Flows, campaigns, and reporting

Shannon loves using Automated Flows to send targeted email and text messages, like pre- and post-care instructions and follow-up check ins, to clients automatically. Flows make it easy to sell memberships and packages, collect consent forms, and share exclusive offers because you set them up once, and they run forever. Shannon no longer sits at her computer copying, pasting, and editing messages for every new client.

“I can just trust that Mangomint is doing its job,” she says.

Shannon’s team also uses campaigns every month to send one-time messages to their clients. With Mangomint’s filtering capabilities, they’re able to fill last-minute openings by targeting specific clients based on certain criteria like appointment history, membership status, and other client tags. Pre-made templates and personalized texts with emojis and images make each message feel on-brand and unique to Esthetics With Me.

Reports round out the picture, giving Shannon visibility into utilization, forecasting, and client activity that allows her to keep a close eye on all aspects of her business.

Shannon’s team can run business intelligence reports to check in on staff productivity, pre-bookings, and average ticket sales. Client retention reports see how many clients returned to Esthetics With Me within 90 or 180 days of their first visit. Sales reports can be broken down by staff member and time period to get the exact data the team is looking for. With Reports, they can always find the information they need.

“Mangomint just has so much detail within its recording and all of its systems.”

Software built for where you’re going

Esthetics With Me has been with Mangomint for over two years, and the partnership has grown right alongside the business. What started as a one-woman practice is now a four-esthetician team, guiding clients toward clearer, healthier skin.

Shannon built her spa on the belief that clients deserve to understand their skin, feel supported at every step, and never be left wondering what comes next. By automating the follow-up message, keeping client communication professional, and giving her the data to plan ahead, Mangomint helps her keep that promise.

“Mangomint solved a lot of issues when I was looking for new software. I knew I had to make a jump, and Mangomint was worth the jump.”

Want to see what Mangomint can do for your business? Book a free demo with one of our humans, or watch the video tutorial here.