Over many years of running Mangomint, one of the things that keeps coming up over and over again is the feature request of a loyalty program. I must have had hundreds, possibly even thousands of conversations with salon and spa owners who seem to think that a loyalty program is what's missing in their business and who inquire why Mangomint to this day still does not have such a feature.
In this blog post, I'd love to share some of the perspectives and learnings that we have gathered over many years of talking to owners, managers, and doing our own research about loyalty programs and why we ultimately decided not to build such a feature in Mangomint.
Daniel Lang is co-founder and CEO of Mangomint, a leader in salon and spa software.
