You can now quickly rebook any appointment in just a few steps. The original client, service, and customizations will be pre-filled—just select a new date and time. You can make any edits to the duplicated appointment, such as adding additional services. You’ll find the Rebook Appointment button in the sales sidebar after checkout.

You can also duplicate any appointment from the calendar by selecting Duplicate/Rebook from the "..." menu.

Additionally, all past appointments from the client timeline can be rebooked.

When rebooking an appointment, you can manually navigate the calendar to find availability, or you can use one of the quick navigation buttons in the sidebar to automatically jump forward from today's date.

These buttons can also be customized to match the rebooking frequencies most common for your business. To configure these buttons, go to Calendar & Appointments > Scheduling Options > Rebooking Quick Navigation Buttons.

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You can now view call sentiments for recorded phone calls and voicemails. A sentiment tag will now appear in the summary in your Inbox after every voicemail or recorded call. Each call is marked as positive or negative, so you can quickly see how it went at a glance.

Sentiments for voicemails will automatically appear on each new voicemail. To view call sentiments for phone calls, you must enable Automatic Call Recording. Go to Settings > Phone Numbers > Manage settings and turn on Automatic Call Recording.

How to get started with phone calls:

The phone calls feature is included in our Connect add-on, which includes phone calls, texting, and web chat for $75/month (plus $25 for each additional location). Go to your Subscription page to upgrade your plan.

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We've added an early renewal option for active client memberships.

When a client wants to use their next membership benefit before their billing date, you can now trigger a new billing cycle on the spot.

Go to any active client membership, tap the “…” menu, and select Renew Early. You'll see the amount that will be charged and the new billing date before you confirm.

Once renewed, any credits are added immediately so the client can use them right away, and their billing schedule will be adjusted based on today's date.

A couple of things to keep in mind:

• For memberships on automatic payments, the card on file will be charged immediately.

• For memberships on manual payments, the membership will be set to Manual Payment Due and an open sale will be created for you to close in the Sales app (the same way you would for a normal billing date).

Early membership renewals let you capture revenue sooner while keeping clients happy by giving them immediate access to their benefits.

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We’ve made a few improvements that make gift card sales at the front desk easier and more efficient.

Sell gift card promotions in person

When selling gift cards in person, you can now choose from any of your active gift card promotions—like your Valentine’s Day deal—or add a custom gift card as usual.

When you select a gift card promotion, the gift card value and discounted price are automatically filled in. No manual math, no requiring clients to buy promotions online. Just select the promotion, take the payment, and you’re done.

Add the gift card recipient during checkout

Whether you’re selling a gift card promotion or a custom gift card in person, you can now assign the gift card recipient directly during checkout.

We’ve added an optional field during checkout so you can specify who the gift card is for. That info is saved immediately with the gift card, so there’s no need to follow up later and manually assign the gift card recipient after the sale is closed.

Together, these updates make in-person gift card sales faster and easier—perfect for managing the Valentine’s Day rush.

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You can now automatically record phone calls and generate transcripts.

When you enable Automatic call recording, all phone calls will be recorded and a transcript will be created after each call ends.

As you play the recording, the transcript will scroll in line with the audio. You can also click on a speech bubble in the conversation and the audio will play from that point.

Automatic call recording helps you improve quality and training, resolve disputes with confidence, and keep a written record of important client details—all without taking notes during calls.

To enable call recording and transcripts, go to:

• Settings > Phone Numbers

• Select the phone number you’d like to enable

• Click Manage Settings > Call Recording and Transcripts

• Enable Automatic call recording

How to get started with phone calls:

The phone calls feature is included in our Connect add-on, which includes phone calls, texting, and web chat for $75/month (plus $25 for each additional location). Go to your Subscription page to upgrade your plan.

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You can now drag and drop to reorder your gift card promotions on desktop or mobile. This will control the order in which they are displayed when selling gift cards online.

Rearrange your gift card promotions to highlight seasonal offers first, showcase best-selling deals, and boost sales for specific promotions.

To rearrange your gift card promotions, head to the Gift Cards app and go to Settings > Promotions > Reorder.

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